Too often, companies supplying machine tools concentrate on attracting as many new customers as possible. Enticing them with alluring proposals, both from an economic point of view and regarding their product. In FRB we have a different philosophy. We accompany our clients. Not only while they are buying, but also through post sales. This is the key to real collaboration.

Listening to the customer and understanding his specific requirements is one of the characteristics which make our staff stand out. This propensity is not limited to the initial stages of the buying process, during the choice of the product and the sale, indeed it is even more evident once the product is delivered to the customer. This is a detail which is often underestimated, but which results in a drastic reduction in the time necessary to reply to the customer, should he need further information or assistance. Being on hand and ready to help our customers has always been part of FRB’s philosophy, and we continue to invest in this aspect of our company in order to make this type of process ever more efficient.

Being able to count on a team of technical experts, who are always on hand if you need them, to listen to any problems you may have and to provide you with the best solution in the least possible time is not to be underestimated. Furthermore, this after-sales service allows our technicians to get to know our customers’ requirements, and to propose solutions which hit the mark. In FRB when we talk about our partnership with the customer, it’s not a slogan.
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